Terms and Conditions

These Terms and Conditions, our Privacy Policy, and any other terms posted on the website (collectively, the ‘Terms’), govern your use of the website located at www.edelglas.com, www.edelglas.at and www.edelglas.com.au and your purchase of the goods available for purchase through the Site. The Terms form a binding contractual agreement between you and Edelglas Handels GmbH (Austria) and Edelglas Pty Ltd (Australia) (‘We’, ‘Us’ or ‘Our’).

For that reason, these Terms are important, and you should read them carefully and contact us with any questions before you use the Site and purchase goods available through the Site. You can contact us at support@edelglas.com.

By registering for, accessing, browsing, and/or otherwise using the Site and purchasing the goods available through the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Use of the Site

1.1. Eligibility

a) To use the Site and make an order, you must be over eighteen (18) years old.

1.2. Accessing the Site from overseas

a) The Site may be accessed from Austria, Australia, and certain countries outside these locations. We do not guarantee the Site and the purchase of goods through the Site complies with the laws of a country other than Austria or Australia.

b) Should you access the Site from a country other than Austria or Australia, you do so at your own risk, and you understand that it is your responsibility to ensure that your access and use of the Site and/or purchase of goods through the Site complies with the laws of the country in which you access and use the Site and/or purchase goods through the Site.

2. Licence to use Site

2.1. We grant you a non-exclusive, worldwide, non-transferable licence to use the Site in accordance with the Terms.

2.2. You may only access and use the Site for your personal non-commercial use.

3. Prohibited Use

3.1. You must not use the Site for any purpose unless expressly permitted by the Terms.

3.2. You must not add any content to the Site:

a) unless in accordance with the Terms;

b) unless you hold all necessary rights, licences, and consents to do so;

c) that would cause you or Us to breach any law, regulation, rule, code, or other legal obligation;

d) that is or that We in Our reasonable opinion consider to be inappropriate, defamatory, offensive, abusive, indecent, illegal, and/or disparaging;

e) that would bring Us, or the Site, into disrepute; or

f) that infringes the intellectual property or other rights of any third party.

3.3. You must not modify or copy the layout of the Site and any computer software and code contained in the Site.

4. User Acknowledgements

4.1. You acknowledge and agree that:

a) We reserve the right to change, suspend, and discontinue any aspect of the Site at any time;

b) you alone are responsible for any content you add to the Site; and

c) the Site will not operate on a continuous basis, and may be unavailable from time to time (including for maintenance purposes).

5. Intellectual Property Rights

5.1. Unless expressly provided herein, We reserve all intellectual property rights in the Site, and nothing in these Terms constitutes a transfer of any intellectual property rights.

5.2. All Our trademarks, trade names, and logos used on the Site are owned by Us. You may not use, reproduce, copy, republish, upload, transmit, post, or modify Our trademarks in any way without Our prior written consent.

5.3. By posting or adding any content onto the Site (including, without limitation, comments, feedback, ideas, or suggestions posted by you through the Site), you grant Us a perpetual, non-exclusive, royalty-free, irrevocable, worldwide, and transferable right and licence to use that content in any way (including, without limitation, by reproducing, changing, and communicating the content to the public) and you permit Us to authorise any other person to do the same thing.

5.4. You consent to any act or omission which would otherwise constitute an infringement of your moral rights, and if you add any content in which any third party has moral rights, you must also ensure that the third party also consents in the same manner.

5.5. The licence in clause 5.4 will survive any termination of these Terms.

5.6. You represent and warrant to Us that you have all necessary rights to grant the licences and consents set out in clauses 5.4 and 5.5.

6. Links to other websites

6.1. The Site may include links to other websites or resources owned and operated by third parties and which are not under Our control.

6.2. We do not endorse, sponsor, or approve any content available on any linked websites and resources, and We are not responsible for the material contained on those linked websites or resources.

7. Privacy

7.1. Personal information (including any information which can identify you, such as your contact details) which you provide to Us for the purposes of using the Site and purchasing goods through the Site, will be collected, used, and disclosed by Us in accordance with Our Privacy Policy.

7.2. Our Privacy Policy contains information about the ways in which We collect, handle, and use your personal information. You can view Our Privacy Policy [here](#).

8. Security of Information

8.1. We will take all reasonable steps to implement, maintain, and enforce security procedures and safeguards to protect the security, confidentiality, and integrity of your Personal Information and any content posted by you on the Site from unauthorised access or use by a third party or misuse, damage, or destruction by any person.

8.2. Notwithstanding clause 8.1, We do not warrant and cannot ensure the security of any information which you may provide to Us. Accordingly, any information you provide to Us is provided at Your own risk.

8.3. We recommend you protect your computer system from potential hazards by firewalls, anti-virus software, and any other such security applications.

9. Purchase Terms

9.1. Making an order

a) To purchase goods on the Site, you must place an order.

b) Once you make an order, We will email you an acknowledgment confirming receipt of your order. This acknowledgment does not constitute Our acceptance of your order.

c) We reserve the right to ask you to provide additional details or to verify your identity before We process your order.

d) A legally binding contract for the purchase of goods will only arise once your payment has been approved.

e) We are not obliged to accept any order. In the event We reject your order, We will refund you any monies paid.

f) Once you receive confirmation from Us that We have accepted your order, you may not make any changes to or cancel your order. Accordingly, you should ensure your order is accurate before you submit it.

g) Individual orders you place cannot be consolidated and, accordingly, delivery and handling fees will apply to each individual order.

9.2. Registering an account

a) You may place an order in your capacity as a guest or by registering an account with Us. In either case, you will be required to provide personally identifiable information. You must ensure that the personally identifiable information is true, accurate, complete, and up to date. We are not liable for any communication that does not reach you due to the inclusion of incorrect details within your account.

b) Should you register an account, you understand that you alone are responsible for all activities that occur under your account and for maintaining the confidentiality and integrity of your account. To this end, you agree you will not disclose your password to any third party and take all reasonable steps to ensure a third party does not gain access to your account.

9.3. Availability of Goods

a) All orders are subject to availability of the goods requested. In the event We are unable to fulfill your order or any part thereof, We will refund you the price paid for the goods that are unavailable.

b) We reserve the right to restrict the number of goods for any one order.

9.4. Product Recalls

a) In the event of a product recall, you must provide Us and, where applicable, any third party, such assistance as is required.

9.5. Price and Payment

a) Prices displayed on the Site (including the price of the goods and delivery charges) are in the currency applicable to the region (EUR for Austria, AUD for Australia), and if VAT/GST applies, inclusive of VAT/GST.

b) Prices for the goods are separate and distinct from delivery and/or handling fees.

c) We reserve the right to change or alter prices without notice to you. Subject to clause 9.6, if you have already submitted an order at a particular price, We will supply your goods at that price.

d) Payment for the goods and any applicable delivery and/or handling fees are required in full on placement of the order.

e) We do not collect or store your debit or credit card information. All debit and credit transactions on the Site occur through a third-party payment gateway (the ‘Processor’). You hereby authorize the Processor to procure payment from your nominated payment method.

f) While all reasonable steps will be taken to protect your debit and/or credit card information, given the nature of the internet, We do not warrant and cannot ensure the security of any information which you may provide to the Processor and/or We, and accordingly, any information you provide to the Processor and/or We is provided at your own risk.

g) We are not responsible for any damages or loss you suffer as a result of your access to or use of the Processor.

9.6. Cancellation of Orders

a) We may cancel your order at any time prior to dispatch of the goods. Should We do so, We will provide you with written notice and refund you the price paid for the goods.

b) We will not accept cancellations for change of mind, and you agree that once you have submitted an order, you are not entitled to change it or cancel it.

c) Should the sale be subject to Australian law, you agree that your statutory rights in relation to the refund or exchange of goods for faulty goods apply.

9.7. Delivery

a) Delivery of goods purchased on the Site is only available to customers in the regions we ship to (Austria, Australia, and other specified countries).

b) We will provide an estimated delivery time and will use all reasonable efforts to ensure your order is delivered within that time. However, we do not guarantee delivery times and will not be liable for any delay in delivery.

c) Delivery will occur when the goods are delivered to the address you provide in your order.

d) You must ensure someone is available to accept delivery of the goods at the address provided in your order. If no one is available, you authorize the delivery service to leave the goods unattended at your address or to make another delivery attempt at a later time.

e) We will not be liable for any loss or damage to the goods once delivered to the address provided in your order, including if left unattended or if you have provided an incorrect address.

10. Returns and Refunds

10.1. If you are not satisfied with the goods you have purchased, you may return them within 14 days of receipt for a refund or exchange, provided the goods are in their original condition, unused, and with all original packaging and tags intact.

10.2. To return goods, you must contact us at support@edelglas.com to receive a return authorization number and further instructions.

10.3. Refunds will be issued using the same method as your original payment.

10.4. You are responsible for the cost of return shipping unless the goods are faulty or incorrect.

11. Limitation of Liability

11.1. To the extent permitted by law, We exclude all representations, warranties, or terms (whether express or implied) other than those expressly set out in the Terms.

11.2. We will not be liable for any special, indirect, consequential, or incidental damages, including but not limited to loss of profits, revenue, or business, arising out of or in connection with the use of the Site or the purchase of goods through the Site.

12. Amendments

12.1. We reserve the right to amend the Terms from time to time. Amendments will be effective as of the date they are posted on the Site.

12.2. Your continued use of the Site following the posting of any amendments constitutes your acceptance of the amended Terms.

13. Governing Law

13.1. These Terms will be governed by and construed in accordance with the laws of Austria and Australia, without regard to their conflict of laws rules.

13.2. You agree to submit to the exclusive jurisdiction of the courts of Austria and Australia.

14. Contact Information

For any questions or concerns, please contact us at support@edelglas.com.